Warranty Single Trail

At Single Trail, we are committed to products with leading design and engineering innovation standards. Our priority is to continue evolving our range to enhance usability and longevity and we will stand behind your decision to support us.

Advice given by Single Trail is advice only and should used only as a recommendation. Depending on you specific use case of our products you may need to seek the appropriate legal or engineering advice. The following outlines the product warranty.

Limited Lifetime Warranty

We have always backed the products we’ve designed, manufactured, and sold, and we want our customers to be confident that they are purchasing a quality Australian product and will be supported for the life of it’s use.

The Single Trail for Life is a limited lifetime warranty on the structure of each Single product to the original purchaser, this includes the rope in our Rope Fastening Systems.

No warranty is given for defects caused by normal wear and tear, cosmetic rust, scratches, accidents, unlawful vehicle operation, commercial use, or modification of, or any types of unapproved repairs of products.

The Single Trail for Life warranty works as a hierarchy of repair and replace.

The priority will be to replace defective parts with new or upgraded components, this will require the purchaser to have access to basic hand and power tools. All instructions and replacement parts will be made available by Single Trail, along with additional phone support if required.

Where a product cannot be repaired, we will replace all or part of the product, so it is brought back to good use.

Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is provided in addition to, and does not limit, exclude or replace, your rights under the Australian Consumer Law.

Exclusions To The Single Trail Warranty

Unfortunately (but we hope it’s understandable), there are basic exclusions to the warranty that we are happy to offer with our products. They cover the event of fault if the product is being used in a manner that it was not intended. Pretty simple.

What are the exclusions to the Single Trail warranty?

Subject to your rights as outlined by ANZ Consumer Laws and may be additional to the product warranty, Single Trail does not give any warranty:

  • If damage was caused by a fortuitous event(s);
  • If you are not the original owner of the product;
  • If the product was purchased from a retailer other than those authorized by Single Trail;
  • If road safety instructions are not followed;
  • If you continued to use your product while it was damaged;
  • If the product was not installed correctly;
  • If regular inspection and maintenance is not carried out;
  • If abrasive or rigorous cleaning methods and substances are used;
  • If the product was repaired by a person other than Single Trail;
  • If the Single Trail product was used for an activity other than those for which it was intended;
  • If the Single Trail product and/or its components were subject to abusive use, negligence, abnormal and/or excessive use or was implicated in an accident;
  • If the product(s) were modified (ex: polishing, structural or mechanical modification or addition, stripping, sanding, strain hardening, shot peening);

What is NOT covered by your warranty?

Products that have been abused, crashed, altered, modified, or installed on vehicles that don’t have the required down weight rating.

Damages and charges from the shipping company

Hardware (bolts, washers, nuts, etc.). These parts are subject to wear and are not considered defective when worn. However, replacement parts are readily available by contacting sales@single-trail.com

Coating, warranty does not include powder coat or other finishes. Please still get in touch with photos as powder coat and zinc finishes should not flake freely off from normal use as they are industrial strength coatings.

Single Trail Spare Parts & Crash Replacement Program

Single Trail will make replacement parts available to the original owner at a minimal charge in the event of a crash or other non-warranty situation for the life of the product.

Enduro and Commercial Trailer warranty period

Trailers are excluded from our limited lifetime warranty and are covered by a two year warranty form delivery date.

Enduro and Commercial Trailer warranty exclusions

The following components are subject to wear and tear from normal operation and are not covered under warranty.

  • RFS ropes
  • Tyres, rims and wheel bearings
  • Suspension components – Axle, springs, suspension bushes, suspension bolts and hangers
  • Tow coupling
  • Trailer light plug and wiring

Making a Warranty Claim

To make a claim under this warranty:

  1. Contact Single Trail at:
    • 📧 Email: sales@single-trail.com.au
    • 📞 Phone: 0499 313 880
  2. Provide:
    • Proof of purchase
    • Description of the issue
    • Clear photographs of the defect
  3. Single Trail may request that the product be returned for inspection.

Claims must be made as soon as reasonably practicable after a defect becomes apparent.

Costs Associated With Claims

Unless otherwise agreed in writing:

  • The customer is responsible for the cost of transporting the product to Single Trail or an authorised service agent for assessment.
  • If the claim is accepted, Single Trail will cover the reasonable cost of repair or replacement parts.
  • If the product is found not to be covered under this warranty, assessment and return freight costs may be payable by the customer.

Limitation of Liability

To the extent permitted by law, Single Trail’s liability under this warranty is limited to repair, replacement or refund as outlined above.

Nothing in this warranty excludes or limits liability that cannot be excluded under Australian law.

Transferability

This Limited Lifetime Warranty applies only to the original purchaser and is not transferable unless expressly approved in writing by Single Trail